PRO users - read these before contacting support
- Global filters: Understand and switch to using Global filters. A crucial concept to understand and use PRO features.
- Feature-by-feature help: Clickthrough each feature listed in the feature comparison table.
- The PRO Client HOW TO page OR the PRO Server HOW TO page.
Tips to get the most out of the PROs
- Get latest: Update to the latest builds before troubleshooting issues.
- An expanding Knowledge base (troubleshooting guide) provides insight into how to troubleshoot some common problems.
- Also consider enabling rule tracing and troubleshoot common problems.
- Get help with mail server settings such as using the right host/port/protocol for some common email providers.
Contact information
GearMage free software is for personal use only. Get the PRO version for commercial use.
| For Sales | sales@gearmage.com |
| For New Features | features@gearmage.com |
| For General Support | support@gearmage.com |
| For Issues or Bugs | issues@gearmage.com |
Contact us
We offer full support for all products on this site. We offer a turnaround time of three to five business days for non-premium customers and offer a one to two business days or more typically a few hours for our premium support tier.
Real-time support: For certain premium support requests, specifically those with the PRO Server licenses, we may be able to offer real-time support via chat or screenshare (via https://join.me). Email or chat with us to request this and we may be able to honor the request during business hours.
PRO customers and license generation
Questions from our PRO customers will get responded to promptly in the order they are received.
If you recently bought our software, the email containing the license is a separate email from the email confirming payment or email containing the invoice. Our automated licensing system would generate both the license and the invoice within fifteen minutes after payment confirmation to the email address you used for the license.
Returns
We are committed to help you succeed in applying our software and tools to solve your automation needs.
If for any reason you feel that the software does not meet expectations as promised on this site, we can provide a 100% full refund within 30 days of purchase. We recommend that you send an email out to our support email address with the reason as to why the software did not work out for you and give us a chance to resolve the issue for you before requesting the refund.
Large and growing customer base across the globe
While a major section of our customers are located in North America, Europe and Australia our user base is global from 134 different countries and counting. We have a very active customer base and they love the product from what we've heard. We listen to our customers and have added several new features to support our customers enterprise automation needs.
Several satisfied business deployments
We have many satisfied businesses across the globe using our product processing several hundreds of thousand emails a month. We can work with you to enhance our software to enable new integrations and features as requested by you.
Let us know what you think by contacting us.
Donate to help free software
The free software available here is fully functional software that is free for your personal use.
If you like the free programs and you want to support us in some monetary way, we suggest you donate that money to a charity and a cause you want to contribute towards instead.
If you intend to use this in a commercial setting purchasing the PRO Client or PRO Server editions will help us continue to develop and support the product.
Address
We are based around the Seattle, WA area and are in the Pacific Time Zone. The best way to get in touch is via email or support links listed above.
For most queries, our response times are usually within a few hours after receiving your email request. For certain types of support requests like with the PRO Server licenses, we offer real-time support via chat on our website and will be able to assist you with any questions with best of class support.
Our address is listed below.
8201 164th Ave NE, Suite 200
Redmond, WA 98052,
USA.