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Get help for sales, feature questions and support
Helpful Resources
Before reaching out, explore these quick-access links to guides, updates, and troubleshooting resources. Most common questions are answered here—saving you time and getting you back on track faster.
Try these tips to resolve issues on your own before reaching out to support — this can help you get solutions faster and reduce wait times.
Search through the collection of blog posts for step by step walkthroughs
While a major section of our customers are located in North America, Europe and Australia our user base is global from 134 different countries and counting.
Contact Info
Standard Support: 3-5 business days turnaround time for non-premium customers
Premium Support: 1-2 business days (often just a few hours) for PRO users
Contact Sales
Email Sales
For General Support
Email Support
Address
8201 164th Ave NE, Suite 200
Redmond, WA 98052,
USA.
If for any reason you feel that the software does not meet expectations as promised on this site, we can provide a 100% full refund within 30 days of purchase.
FAQs
Most licenses are subscription based. Subscription licenses provide peace of mind with yearly email support included at no extra fee or charge. Perpetual licenses come with premiums support for just the first year and does not include major version upgrades (v3.3->v4.x).
We continue to offer limited perpetual licenses at approximately 3.5 times the cost of the yearly subscription for customers that do not want to purchase subscriptions. An example of this is the PRO Server perpetual which is priced at $1050 (which is 25 per month * 12 * 3.5). Contact sales if you have any questions about this pricing.
We recommend that you purchase support extensions every year after the first year to keep support current.
These yearly support extensions are retroactive and applied after the first year from the date of purchase. For example, lets say you purchase the license in year 1 and do not purchase a support extension for year 2. Purchasing a support extension for year 3 will require purchasing two support extensions for years 2 and years 3 to bring the support to current.
This is done primarily there to ensure that you stay current with all product updates including security updates for continued support of the product.
Yes you can. This will require cancellation of the subscription license and the purchase of a new perpetual license.
Refer to our support page to contact Support. Adding new actions, for example, is fairly easy as long as there is a large enough use-case that warrants it.