Helpful Resources
Find Solutions to Common Problems
Most questions are answered in these guides, so you may get your answer faster than waiting for support.
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Get help for sales, feature questions and support
Helpful Resources
Most questions are answered in these guides, so you may get your answer faster than waiting for support.
While a major section of our customers are located in North America, Europe and Australia our user base is global from 134 different countries and counting.
Contact Info
Standard Support: 3-5 business days turnaround time for non-premium customers
Premium Support: 1-2 business days (often just a few hours) for PRO users
Contact Sales
Email Sales
For General Support
Email Support
Address
8201 164th Ave NE, Suite 200
Redmond, WA 98052.
The free edition is fully functional and free for your personal use. If you'd like to support us, please donate to a charity or a cause you care about instead.
If you use it commercially, buying the PRO Client or PRO Server edition helps us keep developing and supporting the product.
If for any reason you feel that the software does not meet expectations as promised on this site, we can provide a 100% full refund within 30 days of purchase.
ContactFAQs
Most licenses are subscription based. Subscription licenses provide peace of mind with yearly email support included at no extra fee or charge. Perpetual licenses come with premiums support for just the first year and does not include major version upgrades (v3.3->v4.x).
We also offer perpetual licenses for customers who prefer a one-time purchase to a subscription. See the current prices (choose "One-time license"), and contact sales if you have any questions about this pricing.
We recommend that you purchase support extensions every year after the first year to keep support current.
These yearly support extensions are retroactive and applied after the first year from the date of purchase. For example, lets say you purchase the license in year 1 and do not purchase a support extension for year 2. Purchasing a support extension for year 3 will require purchasing two support extensions for years 2 and years 3 to bring the support to current.
This is done primarily there to ensure that you stay current with all product updates including security updates for continued support of the product.
Yes you can. This will require cancellation of the subscription license and the purchase of a new perpetual license.
Refer to our support page to contact Support. Adding new actions, for example, is fairly easy as long as there is a large enough use-case that warrants it.
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