PRIVACY POLICY

Last Updated: 2025-09-03

This Privacy Policy explains how Gearmage, LLC (“Gearmage,” “we,” “our,” or “us”) collects, uses, and protects information when you visit our website or use our software applications.

Our software may access and process user data (e.g., email messages, attachments, or documents) solely to perform its intended functions as configured by the user. All such processing occurs in storage locations configured by the user. Gearmage does not transmit or permanently store this content. Please also review the Gearmage End User License Agreement (EULA, located at https://gearmage.com/eula.html) for additional terms of use.

  1. Information We Collect

    Website
    • Name, email address, mailing address (when registering or ordering).
    • Payment information (processed securely by Verifone/2Checkout).
    • Cookies for preferences, cart functionality, and analytics.
    Applications (general)
    • License information (email + company name).
    • General usage data (launches, screens visited).
    • Technical details (error messages, mail server type, IP address, mail domain).
    • Error logs via trusted services (Google Analytics, AWS, Airbrake, Bugsnag).
    Product-Specific Data
    Mail Attachment Downloader
    • Accesses and downloads user email messages/attachments as configured.
    • Data is stored only in locations configured by the End User or Licensee (e.g., local device, network share).
    • Gearmage does not transmit or permanently store this content.
    Gear Doc Converter
    • Converts documents between formats based on user configuration.
    • Files remain only in locations configured by the End User or Licensee.
    • Only diagnostic data (e.g., file type, error codes) may be collected — not document contents.

  2. When We Collect Information

    • Website interactions (orders, forms, surveys).
    • Application use (startup, shutdown, navigation, errors).
    • Product operations (e.g., email downloads or file conversions) — all content remains in user-configured storage.

  3. How We Use Information

    • To process transactions and manage licenses.
    • To provide customer support.
    • To improve website and application performance.
    • To diagnose and fix errors.
    • We do not use, analyze, or share the contents of user files, documents, or emails.

  4. Data Retention

    • Analytics/diagnostic data: retained only as long as needed (typically 30 days).
    • Email or document content: never stored on Gearmage servers. Content remains only in storage configured by the End User or Licensee.
    • Authentication tokens (e.g., Google OAuth): stored securely on the installed system for duration of use, revocable at any time.

  5. Security Responsibilities

    • Gearmage implements commercially reasonable security measures for its website and telemetry systems.
    • Payments are processed via Verifone (2Checkout); Gearmage does not store card data.
    • Users are responsible for securing, scanning, and managing their downloaded or converted content.

  6. Third-Party Services

    • Google Analytics, AWS, Airbrake, Bugsnag (error/analytics).
    • Google API Services (Mail Attachment Downloader) — complies with Google API Services User Data Policy.
    • Advertising: may use Google AdSense with cookie-based personalization; users may opt out via Google Ads Settings or the NAI opt-out.

  7. Do Not Track

    We do not honor browser “Do Not Track” signals. However, we do not permit third-party behavioral tracking outside of disclosed analytics and advertising.

Contact Us

Questions about this Privacy Policy may be directed to:

Website:www.gearmage.com
Email:privacy@gearmage.com

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