Before contacting support or if you experience any issue whatsoever, usually there is a newer build (version may stay the same, but the build is newer) available from the main download page.
To check the build you currently have, hover the mouse over the main title text (i.e. "Mail Attachment Downloader") in the main program window and you should see the version eg. 3.2 and the build 18.104.22.1685 (955 is the build).
All settings will be preserved when upgrading, however, we highly recommend you backup the Settings folder before upgrading. You can backup the settings via the Export/Import tab. If you do not have an Export/Import tab, you can open the Settings folder from the Settings button -> Settings folder button if you are using v3.x OR from the Mail Server tab -> Settings folder button if you are using v2.x.
Follow the five easy steps below to download all your attachments. Once you click on the "Connect and Download" button, the program will start to download all attachments from your Inbox.
Enter your email ID in the Email box (like 'email@example.com')
Enter your password in the Password box
Click the folder button next to the save location to pick a save folder where attachments will be saved.
Click the search button next to the folder button to view the files in windows explorer so you can look at them as they are being downloaded.
Click the "Connect and Download" button to begin downloading your attachments.
Note that the "Conect and Download" button may be disabled if the email you entered in the first step does not connect to the popular mail service providers. To fix this you will need to specify the mail server information such as host, port, TLS and type of protocol IMAP/POP3/Exchange in the Settings dialog (click the settings button to the right of the account entry to open). Once you have completed that and you have specified the password, the "Connect and Download" button should no longer be disabled.
If you want to download mail from folders other than just Inbox, you can select the "Selected Folders" button in the Files and Folders tab. Note that this button would be disabled if you are using POP3 as the mail server protocol. See the FAQ below for more information.
The five tabs provide more control of what is downloaded.
1. Folders and files:
Choose your mailbox folders (by default INBOX is selected) and also choose how your filename looks like.
2. Search tab:
Download attachments for new mail or all mail, choose file types like documents, movies etc. Also choose to download only emails greater than size 1MB, for example. The size is the total size including all attachments in a given email.
3. Filters tab:
Choose a date range or select attachments based on who they were from or if they contained a certain piece of text in the subject or body of the email.
4. Settings button (next to the account):
The mail server in most cases will be automatically selected for you when you type your email address. If the program cannot detect the mail server settings, you will be prompted to enter the Settings for the email account such as the mail protocol to use (IMAP, POP3 or Exchange) and details. Check with your IT admin or your cloud hosting provider to configure this. We prefer Exchange or IMAP over POP3, so check first to see if you have Exchange or IMAP connectivity.
5. General options:
Controls some general program options including a Schedule frequency of how often to check for new mail.
You can configure any custom mail server that supports standard IMAP, POP3 or Exchange with Mail Attachment Downloader. Typically, if the program detects your email address is part of the popular mail servers, the mail server settings are automatically filled out.
If not, you will need to specify settings via the Settings button next to the Account drop down for your mail server. Select the 'Other' radio button to specify your own settings.
NOTE: We highly recommend you set the Server type in Settings to Exchange or IMAP over POP3. POP3 does not have support for mailbox folders (only inbox is supported) and some other advanced features will be missing when POP3 is selected.
If you are connecting to Office 365 or Exchange, use the Exchange Server Type instead of IMAP or POP3. For Office 365, use the autodiscover option and do not use domain credentials (just your Office 365 password). Here are some common ways to configure Exchange or Office 365:
For Office 365, just use the email address as the Account, leave Domain blank and use Autodiscover.
When changing any configuration after a Test Connection failure, it is best to delete the account via the trash button next to the Account in the main program window and then to add a new account via the plus button to avoid conflicts with any cached settings.
If you have questions or trouble configuring or connecting, please contact us.
If you cannot get the above to work, you can try using IMAP to connect instead of Exchange. Pick IMAP as Server Type and then follow instructions below...
The program identifies new mail based on when it last successfully downloaded attachments.
So when you run it for the first time, since no attachments have been downloaded yet, it will download all mail attachments in your email inbox after which it will only scan for mail attachments that arrive from thereon (including read and unread mail).
The default setting will only download messages since last download including unread mails that have not been downloaded by the program. IMPORTANT: If you switch this setting to All mail at any time, any state will be lost and the next time you select messages since last download it will download from the start again. To avoid this, select a date filter (see FAQ below titled "How do I download from a given date?").
Subsequent runs by clicking the 'Connect And Download' button will download remaining mail attachments that have not been downloaded yet until it has downloaded all attachments till the present day.
If you don't want to wait to download all email attachments the first time, set the 'start date' from which you want to download your attachments in the Search tab. Leave the 'end date' unchecked to indicate that there is no end date.
If you you want to re-download the same attachments that the program had already downloaded in the past, choose Search -> Check In -> All mail. You may also want to check the Inline Content checkbox if you want to download attachments that are inlined. For certain types of mail servers this will be checked by default.
The application tries to default to the most secure means of connection and authentication available - see more info about security. In certain cases, you will need to generate application passwords to enable login to the application (like in the case of Yahoo as Yahoo does not support OAuth yet which is the recommended form of authentication).
The program tries to log you in with your supplied password. Google has enabled higher security by default on most new accounts, so when the program tries to connect Google will deny the login attempt requesting that the program provide more credentials.
When this happens, you will be then taken to google.com to authorize the program to access your email with a code. This will only happen the first time you logon. All subsequent logons will NOT send you this email. More info about security
If this is Yahoo, please see above instructions. Otherwise, you may need to check your email settings to ensure IMAP or POP3 or Exchange is enabled on your mail server. In some cases, you may need to generate an 'application password' instead of using your login credentials. Please refer to the email server help for more.
Check you have connectivity to IMAP or POP3 or Exchange.
If all the above appear correct, you may be behind a corporate firewall or something may be blocking your connection. Check with your IT administrator to ensure that your host, port, TLS and IMAP/POP3/Exchange information is correctly entered and that you have a direct connection to the mail server. If the connection still fails, contact us.
Some attachments are inlined, check the 'Inline attachments' checkbox in the Search tab. If the attachment still doesn't download, contact firstname.lastname@example.org.
Some mail servers only support the POP3 mail server protocol.
The POP3 protocol inherently does not support folders whereas the IMAP protocol does.
To overcome this, first, make sure that your mail server supports IMAP and then change the protocol via the Settings button to IMAP.
If you are using POP3 (in the settings dialog for the account, see if POP3 is selected), the program will still need to scan/download (and throw away) attachments from the start of time even if the date is set.
A format of attached files that is sent by Outlook (TNEF) is not supported if your mail server does not convert them. These will be ignored by the program.
Some email providers like Gmail will end up throttling your connection if we end up processing too many requests for a given email account.
We try to ensure our programs are bug free and adapt to changes that email providers continually make. The free versions offer a lot of functionality with very few limitations.
Go PRO if you are using this for business or commercial use and also get advanced features like multiple email accounts support, multiple global rule filters and more.
You can now automate most business tasks that involve attachments easily by getting the PRO version. The PRO version allows multiple account download at the same time and also allows you to configure flexible post download actions (like downloading meta data information into CSV or running a script).